Terms and Conditions

- General terms
- Order
- Delivery
- Payment
- Product information
- Returns
- Complaints
- Force Majeure
- Privacy  Policy

General terms

The Terms and Conditions applies when you place an order in our webshop. An agreement is made between you and Jonic Textilimport, org. no. 969609-4896.

All prices are shown in Euro (EUR). You are able to choose if you would like to see the prices with or without VAT, on computers you change it up in the right corner and on smaller units in the menu to the left. If you would like to see the prices in swedish crowns (SEK), we would recommend you to choose swedish as language on the website.

We reserve the right for eventual typing errors, product changes, price adjustments, colour deviation and unavailable products. We also reserve the right to adjust eventual price errors before and after the order is processed. We always strive for our photos to be as representative as possible, but can not guarantee that all photos represent the real colour. Due to the difficulties to show the exact colour, colour abnormalities may occur.

All fraud attempts to will be notified to the police and Jonic Textilimport reserve the right to cancel the order if fraud is feared. All products remain our property until full payment is provided. 

We reserve the right to make changes in our Terms and Conditions. All changes will be published on the website and applies from the moment you accept the terms. We recommend you to stay updated regularly to become aware of eventual changes. 

Order

To place an order in our webshop you have to be 18 years old, if you are younger you have to get permission from your guardian. When you have confirmed the purchase by sending us your order you are commited to pay your order and have approved our conditions and terms.

When you order is placed it will directly be sent to packaging where it will be gathered, cut and packed. That is the resason why there is no possibility for you to change or add to your order, get it shipped with another order or get it cancelled.

When we receieve your order you will get an automatic order confirmation sent to you. If you don’t receieve one shortly after you placed your order and it is possible that you misspelled your e-mailaddress, please contact us and inform us about the right e-mailaddress. It is important that we have the right one, since it is via your e-mailaddress we will be contacting you with any messages or questions we might have about your order.

Unforunately it sometimes happens that a product is out of stock, and if it happens we will contact you by e-mail as soon as we notice. You will then get a chance to do changes on your order, wait for another delivery of the product and you also have the right to cancel your order if you want to.

Delivery

Your order will be shipped from us within 1-3 working days. If there are pre-order on order, the entire order is sent when it is complete.

We ship to countries within the European Union*. The packages are sent with DHL and depending on your country there are different shipping methods to choose between.
Below you can take a look at the shipping methods and delivery charge to your country. All prices are shown including VAT, and if there is no price the alterantive is not available in your country.

*= We do not deliver to Åland (FI), Greenland (DK), Faroe islands (DK), Aruba (NL), Bonaire (NL), Curacao (NL), Saba (NL), Sint Maarten (NL) or Sint Eustaius (NL).

DHL Parcel Connect

Your package will be sent to a pick up point where you will be able to pick it up. To find your nearest DHL Parcelshop: click here

DHL Parcel Export

Your package will be delivered to your address. Delivery will be made during daytime and without notification, which assumes that you are on place to receive your package.

DHL Economy Select

Your package is sent to the delivery address. Delivery is during daytime and without notification, which assumes that you are on place to receive your package.


Delivery charge

Country

Parcel Connect    

Export         

Economy Select

Austria

9 EUR

-     

35 EUR

Belgium

9 EUR

13 EUR

35 EUR

Bulgaria

16 EUR

-

35 EUR

Croatia

16 EUR

-

35 EUR

Cyprus

-

-

35 EUR

Czech Republic    

9 EUR

-

35 EUR

Denmark

9 EUR

11 EUR

35 EUR

Estonia

11 EUR

13 EUR

35 EUR

Finland

9 EUR

11 EUR

35 EUR

France

16 EUR

-

35 EUR

Germany

9 EUR

-

35 EUR

Greece

-

-

35 EUR

Hungary

16 EUR

-

35 EUR

Ireland

16 EUR

-

35 EUR

Italy

-

-

35 EUR

Latvia

11 EUR

13 EUR

35 EUR

Lithuania

11 EUR

13 EUR

35 EUR

Luxembourg

9 EUR

13 EUR

35 EUR

Malta

-

-

35 EUR

Netherlands

9 EUR

13 EUR

35 EUR

Poland

9 EUR

-

35 EUR

Portugal

16 EUR

-

35 EUR

Romania

16 EUR

-

35 EUR

Slovakia

9 EUR

-

35 EUR

Slovenia

16 EUR

-

35 EUR

Spain

16 EUR

-

35 EUR

United Kingdom

-

-

35 EUR

     

Changes in the delivery errand

If you by mistake entered the wrong name, address or ZIP code and the order is sent from us, we need to make a change in the delivery errand. This change will cost 21 EUR including VAT which is what the logistic company charges, without any addition from our side. The logistic company has at least 24 hours office turn around time for a change like this. 

Unclaimed packages

Packages that have not been picked up is not covered by distans- och hemförsäljningslagen in Sweden. For packages that have not been picked up Jonic Textil will demand a fee of 24 EUR including VAT, which is equal to the shipping costs for sending and returning the package to us. It will be cheaper for you to pick up your package and then send it back to us yourself, that it will be if it is returned because it have not been picked up. 

Payment

Klarna
Paypal


Product information

Length

The shortest length on fabrics vary between 0,5 meters and 1 meter. On ribbons it vary between 1 meter and 5 meter.

Whole bolts or rolls is often between 10 meters and 100 meters, it depends on the kind of fabric or ribbon. To keep in mind when ordering whole bolts or rolls is that there is no guarantee that you will get all in one piece, there could be a seam or samplinghole from the manufacturer.

Digital printed fabrics

Sometimes fibers lies on the fabrics during printing, and the printing technique used then digitalprinting does that these small fibers could make some small white dots in the colored print. Since this is not a production defect, it is not a reason for complaint. 

Licensed fabrics

In our assortment we have fabrics that are licensed, mostly famous characters from movies. 

Some of the fabrics are only licensed to be sewn in for private use, and not to be sewn in to sell the final product. If this is the case, you could see this in the product description: "Licensed pattern - only for private use". In cases where the fabrics are not marked with this, you have permission to sew and sell the final product. Important to know is that the printer only payed the license to use the character name for the fabric and not when the product is changed. For example the fabric is allowed to be named "Mickey Mouse" if you sell it, but when you sew a garment in the fabric you do not have permission to name or advertise it after the character or movie. The garment is only allowed to be named for example "Dress with mice". These requirements are made due to the company's need of control over how their characters are advertised. 

Care and shrinkage

Please was the fabric after the recommended care advice on the article. We also recommend you wash the fabric before you cut and sew, with consideration to shrinkage and excess of color. Almost all fabrics are shrinking, what you could count on is that linen shrinks about 6%, cottonfabrics about 5% and knitted fabrics up to 10%.

If you’re using a tumble dryer you should count on that the fabric shrinks more.

Returns

You have the right to regret your purchase within 14 days after you have recieved the order. If you would like to send soemthing back you pay for the the shipping and are responsible that the products will be delivered to us.

When you return fabrics they should not be cut or sewn in, haberdashery should be unused and in the original packaging. If you return a used product the value is reduced with 100% since we are not able to sell it again.

You will get your money back within 14 days after we have receieved and controlled your returned products. We will not pick up products that are returned with after-claim or by cash on delivery.

Return address: 

Jonic Textilimport
Svetsarevägen 1 
291 36 Kristianstad
SWEDEN


Complaints

If there is some wrong or defect in your order it should be complained within 14 days after you recieved it.

The fabrics should be controlled before you cut and start your sewing, fabrics that have been cut we will not take in return.

We will not take any returns if you have not been in contact with us by e-mail. Send us an e-mail on info@jonic-textil.se where you write your order number, describe the defect and attach photos.


Privacy Policy

The Privacy Policy explains how we collect and process your personal information, it also describes your rights. 
You can read Jonic Textilimports Privacy Policy here.


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